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SMS Messaging Terms
Plain English. No fine print. This page is the source of truth for how Motrix sends SMS messages.
What you're agreeing to
By opting in, you agree to receive automated and personalized SMS text messages from Motrix Acquisition Systems at the phone number you provided, related to the deal-negotiation services you've requested or your Motrix account.
Where you opt in
End-users opt in to Motrix SMS messages in two places:
- Acquisition Brief at usemotrix.com/app/brief — when submitting a deal mandate, users enter their phone number and check an explicit consent checkbox. The checkbox is unchecked by default.
- Account Settings at usemotrix.com/app/settings — users can enable SMS notifications via a toggle that's OFF by default. Same disclosure copy is shown next to the toggle.
What we send
Motrix sends transactional SMS related to your active deal:
- Dealer responses to your offer ("Sunrise Toyota replied — open dashboard")
- Counter-offer windows expiring
- Deal status updates (locked, signed, delivery scheduled)
- Account events (renewal reminder, payment issue)
Sample messages
Motrix: Sunrise Toyota replied to your offer. Review at usemotrix.com/app/ghost-ops. Reply STOP to opt out.
Motrix update: 3 dealers contacted, awaiting responses. Reply STOP to opt out.
Motrix: Your counter-offer window closes in 4hrs. Approve or revise: usemotrix.com/app/ghost-ops. Reply STOP to opt out.
HELP: Reach support at [email protected] or visit usemotrix.com/contact. Reply STOP to opt out of all SMS.
Frequency
Message frequency varies based on deal activity. Typical: 5-15 messages per active deal, delivered when dealer events fire. Outside an active deal, messages are rare (typically only billing or critical account events).
Cost
Message and data rates may apply. Standard rates from your mobile carrier — Motrix does not charge for SMS itself.
STOP and HELP keywords
- Reply STOP to any message to opt out immediately. You'll receive one final confirmation: "Motrix: You're unsubscribed from SMS. No further messages will be sent."
- Reply HELP for assistance. We respond with: "Motrix Support: [email protected] or usemotrix.com/contact. Reply STOP to opt out."
- Other supported aliases for opt-out: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT.
Privacy & data handling
Phone numbers are stored encrypted, used only for the SMS messages described above, and never sold or shared with third parties. SMS opt-in is independent of email opt-in — you can opt out of SMS without affecting email and vice versa. Full details in our Privacy Policy.
Carrier & operator
SMS delivery is handled by Twilio Inc. on behalf of Motrix. Twilio is a registered 10DLC messaging provider with the U.S. carriers.