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FINANCE
Back-End Products
Products sold in the F&I office after the price is agreed: warranty, GAP, etc.
// Why it matters
Back-end products are the add-ons sold in the Finance & Insurance office after you've negotiated the vehicle price. These include extended warranty (vehicle service contract), GAP insurance, tire & wheel coverage, key replacement, paint protection, and anti-theft. The F&I manager's job is to sell these — they earn commission on each one. Most are sold at 100%+ markup over wholesale and can be bought aftermarket cheaper.
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